Returns & Refund Policy

Refund Eligibility

At LYRAVION, we maintain high standards for fairness and accountability. Customers may qualify for a refund when a product or service does not meet the agreed specifications, arrives defective, or is materially different from its description at the time of purchase.

To be eligible, the item must be unused, in its original condition, and returned with all packaging and documentation intact where applicable. Services must demonstrate a clear failure to deliver the outlined scope or deliverables.

Time Limits

Refund requests must be submitted within 14 calendar days of the delivery date for physical goods or within 7 calendar days of service completion.

Claims submitted after these periods may not be eligible unless required by applicable consumer protection laws.

Request Process

Customers seeking a refund must contact LYRAVION in writing with the order reference number and a detailed explanation of the issue. Supporting documentation, including photographs or correspondence records, may be requested.

Upon receipt of your request, our review team will evaluate the submission within five business days. If approved, refunds will be processed through the original payment method.

Conditions

Approved refunds are subject to inspection and verification. Shipping costs are non-refundable unless the return results from an error on our part.

Refund amounts may be adjusted to account for partial usage, missing components, or damage not attributable to LYRAVION.

Exclusions

The following items are not eligible for refunds:

• Customized or personalized products
• Digital downloads once accessed
• Services fully rendered and accepted
• Items returned without proof of purchase

LYRAVION reserves the right to deny any claim that does not meet the criteria outlined in this policy.